Transition and Service Delivery

Service transition builds and deploys new or modified services

DoubleClick follows following process for service transition

Change Management

To control the lifecycle of all changes. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services

Change Evaluation

To assess major changes, like the introduction of new service or a substantial change to an existing service, before those changes are allowed to proceed to the next phase in their lifecycle.

Project Management

To plan and coordinate the resources to deploy a major release within the predicted cost, time and quality estimates

Application Development

To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Release And Deployment Management

To plan, schedule and control the movement of releases to test and live environments. The primary goal of release management is to ensure that the integrity of the live environment is protected and that the correct components are released.

Service Validation Testing

To ensure that deployed releases and the resulting services meet expectations and to verify that IT operations are able support the new service.

Service Asset Configuration Management

To maintain information about configuration items required to deliver an IT service, including their relationships.

Knowledge Management

To gather, analyze, store and share knowledge and information within an organization. The primary purpose of knowledge management is to improve efficiency by reducing the need to rediscover knowledge