Service Desk

Service desk capabilities, an integral part of the DoubleClick’s Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Our service desk software provides innovative change management, extensive automation and software-as-a-service (SaaS) and on-premises delivery models that help enable a proactive approach to IT service management and reduce business costs and risk.

Business value reports and dashboards can increase management visibility into IT service management, which helps drive accountability for service quality, limit risk and align IT investments to business productivity goals.

Key Features

  • End User Experience Monitoring
    • Comprehensive, integrated service support
    • Modern, collaborative self-service consumer experience
    • Mobile-optimized capabilities
    • Innovative change management

Key Benefits

  • Increased productivity and satisfaction of business consumers, power users and decision makers
  • Reduced number of service desk tickets
  • Fact-based business decisions
  • Clearer understanding of support’s business value
  • Less business risk associated with changes
  • Fewer and shorter service disruptions